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Our Terms & Conditions, Built for Your Account

When you open an account on sarang 188.com, you're accepting clear, straightforward rules about how deposits work, what withdrawals look like, and how we handle your data.

Account access rulesDeposit & withdrawal termsData & security policy
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sarang 188.com Our Terms & Conditions, Built for Your Account
POLICY CONTACT

How to Reach Us About Terms

Questions about what's in our Terms & Conditions? We've built support channels specifically so you can contact us about account rules, payment terms, data handling and any policy change that affects you.

Live Chat Support Open live chat within your account or on the lobby page. Our team responds to policy questions in real time. Available during support hours; waiting time usually under 2 minutes.
Email Support Send policy questions to [email protected]. Include your account ID and the specific terms section. We reply within 24 hours with clarification or direction to the full policy text.
In-Account Help Log into your account, tap Settings > Terms & Conditions, and select 'Request Clarification'. We'll respond directly to your registered email with the answer or relevant policy excerpt.
SECURITY & DATA

How We Protect Your Account & Information

Our Terms & Conditions include strict rules about data retention, encryption and account access. Every withdrawal you request is verified against the payment method on file before funds leave our wallet system.

Data Encryption

All account data and payment information travels over HTTPS encryption. Your DANA, OVO, GoPay and QRIS details are tokenised — we never see your full credentials.

Withdrawal Verification

Every withdrawal request matches your registered account name and payment destination. Deposits via DANA, OVO, GoPay and QRIS must come from the same registered account holder.

Account Security

Two-factor authentication is available via email or SMS. We recommend enabling it before your first withdrawal. Your session expires after 30 minutes of inactivity for protection.

Data Retention

We keep transaction records for 7 years per local compliance rules. Personal data is deleted after account closure within 90 days. You can request your full data export anytime.

Policy Changes

Updates to Terms & Conditions are announced 30 days in advance via email and in-account notification. Continuing to play means you accept the updated terms. You can request the change log anytime.

Your Rights Request

Contact [email protected] with 'Data Request' in the subject line to access your data, request corrections, or ask about your account status under policy.

Frequently Asked Questions About Terms & Conditions

Real questions from Indonesia players — about account rules, deposit terms, withdrawal timing and what the policy means for your daily play.

Policy updates are announced 30 days ahead via email. If you don't accept the new terms, you can request account closure without penalty before the update takes effect. Any remaining wallet balance is refunded to your registered payment method.

Yes — deposits via DANA, OVO, GoPay and QRIS usually arrive in your wallet within 60 seconds. Withdrawals are processed within 4 hours on business days. Weekend and late-night requests queue for next-business-day processing.

Open live chat or email [email protected] with your account ID and the withdrawal reference number. Our team checks the status and confirms timing — usually 2 hours for DANA, OVO and GoPay; 3-4 hours for QRIS transfers.

We collect your name, ID number, email, phone and payment details to comply with local law and verify withdrawals. We don't sell this data. It's encrypted and retained only as long as your account is active, then deleted within 90 days of closure.

Yes — go to Settings > Payment Methods in your account to update DANA, OVO, GoPay or QRIS details. Changes take effect immediately for new deposits. Withdrawals must go to the method on file at the time of the request.

Our Terms & Conditions hold you responsible for your login credentials. Enable two-factor authentication in Settings > Security to block unauthorised access. If you suspect a breach, contact support immediately — we can lock your account and review transaction history.

Deposits via DANA, OVO, GoPay and QRIS carry no platform fee — your payment provider may apply a standard transfer charge (usually none for QRIS). Withdrawals are processed free; your bank may charge a small standard transfer fee, shown before you confirm.

Related Pages

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